Refund policy
Last updated: February 22, 2026
Thank you for supporting HidaneYA.
Because each artwork is made to order through our trusted print-on-demand partner, we are unable to accept returns or exchanges due to change of mind.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
• Your order number
• Clear photos of the item
• A brief description of the issue
We will carefully review your case and arrange a replacement or refund if eligible.
Non-Returnable Situations
We are unable to accept returns or exchanges for:
• Change of mind
• Incorrect size selection
• Minor color variations due to screen display
• Sale items
• Gift cards
All items are custom-made per order and cannot be resold.
EU 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel your purchase within 14 days of receiving your item.
To be eligible for a return:
• The item must be unused
• In its original condition
• In its original packaging
Please contact us before returning any item.
Return shipping costs are the responsibility of the customer unless the item is defective.
Refund Processing
Once we receive and inspect the returned item (if applicable), we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 16 business days have passed since approval, please contact us at info@g-and-f.com.
We are here to help and will handle your request with care.